FAQ
FAQ — Cracking Shells.co
GENERAL QUESTIONS
Q: What is Cracking Shells.co?
A: We are a creative brand specializing in art, clothing, and multimedia projects. Our goal is to merge style, storytelling, and visual culture through apparel, digital media, and collaborations.
Q: Where are you based?
A: We are based in Los Angeles, CA, USA, and proudly serve customers worldwide.
Q: How can I contact your team?
A: You can reach us by email at josephjamesartcollective@gmail.com or through the contact form on our website. We typically respond within 1–2 business days.
ORDERS & PAYMENTS
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and select international payment options.
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed through secure payment gateways. We never store your payment details.
Q: Can I change or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of purchase. After that, we begin processing immediately to ensure fast delivery.
SHIPPING
Q: Do you ship internationally?
A: Yes! We ship worldwide. International shipping times may vary depending on location and custom processing.
Q: How long does shipping take?
A: Domestic (U.S.): 5-10 business days
International: 7–21 business days
Shipping times may vary based on demand, carrier delays, or limited edition releases.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with your tracking number and link to follow your package in real time.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We accept returns and exchanges within 30 days of delivery for unworn, unwashed items with original tags. Digital or multimedia products are non-refundable.
Q: How do I start a return?
A: Please contact us at josephjamesartcollective@gmail.com with your order number. We’ll guide you through the return process.
Q: I received the wrong or damaged item — what should I do?
A: Contact us immediately with your order number and a photo of the issue. We’ll send a replacement or issue a refund.
CLOTHING & SIZING
Q: How do I find my size?
A: Check our Size Guide located on each product page. If you’re unsure, email us for personalized help before ordering.
Q: Are your clothes unisex?
A: Most of our designs are created with a unisex fit in mind unless stated otherwise.
Q: How should I care for my items?
A: We recommend washing inside-out in cold water and air drying or using low heat to maintain print quality and fabric integrity.
MULTIMEDIA & COLLABORATIONS
Q: What type of multimedia work do you do?
A: Our projects include digital art, video production, music visuals, photography, and creative campaigns. We collaborate with artists, brands, and event producers.
Q: How can I collaborate or submit art?
A: We’re always open to collaboration. Send us your portfolio or proposal via jamesjosephartcollective@gmail.com — we review all submissions carefully.
Q: Do you offer creative services for hire?
A: Yes, we offer commissioned work, design services, and media production. Contact us with your project details for a custom quote.
OTHER
Q: Do you restock sold-out items?
A: Some drops are limited edition and will not restock. Follow us on social media or join our email list for restock alerts and exclusive releases.
Q: Do you offer wholesale or bulk orders?
A: Not at the moment, but we will be looking to extend our forefront later!
Q: Where can I stay updated on new releases and projects?
A: Follow us on Instagram, TikTok, and YouTube, or subscribe to our newsletter for the latest drops, visuals, and collaborations.